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SecurPassword – Self-Service Password Reset Solution

SecurPassword allows users to leverage their existing personal devices to prove their identity and reset their domain password in real-time.

Easy self-service password reset for users. Reduced helpdesk calls and costs.

Part of the Zero Trust Access Solution

Resolving Password Issues, Quickly and Securely

With more and more online applications, users are increasingly expected to remember large numbers of passwords and change them on a regular basis. Passwords can be troublesome, irritating and time consuming. When easily forgotten, users can find themselves locked out of their account placing the burden on the IT helpdesk to securely identify the user and deal with the reset.

SecurPassword self-service password reset is a core feature of the Multi-Factor Authentication Platform.

Learn more about SecurEnvoy MFA

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Putting the User in Control with Self-Service Password Reset

SecurPassword is a self-service, two-factor authentication process which enables users to strongly authenticate and reset their Windows password without involving the helpdesk.

Helpdesk calls and costs are reduced, while users resolve their password issues quickly, easily and securely.

Simple to Use Tokenless Authentication for Self-service Password Reset

SecurPassword Tokenless® two-factor authentication allows users to make use of their existing personal devices, such as mobile phones and laptops, to prove their identity and reset their domain password.

During the reset process, a series of pre-determined secret questions are asked so that users can prove their identity. Alternatively, their identity is verified by supplying their employee number or other information stored within the existing user repository.

Once authentication is complete, the user is prompted to enter their new password, which complies with the organisation’s password policy, and SecurPassword then resets the password in real-time.

SecurPassword Multi-factor Authentication Options

SMS: Pre-Load, Real-Time Flash, 3 Codes or Periodic
Smart Phone Soft Token: Android or IOS
Desktop Soft Token: PC or Mac
Voice Call: Mobile or Landline
Email: Pre-Load, Real-Time, 3 Codes or Periodic

Self-service Password Reset

Elegantly Simple to Deploy to Thousands of Users

We believe the login process should be as simple as possible and that thousands of users can be deployed at the click of a button, while maintaining strong security. End-to-end automation enables automated alerts to be sent to users for self-service password resets, password expiration and validation.

Our design leverages existing infrastructure such as Active Directory as the central database to create simple and elegant multi-factor authentication solutions.

Rapid Rollout to Your Employees or Customer Base

With no software to deploy to the end user, SMS allows a rapid deployment to your user base. Any mobile device or phone that can receive an SMS message is supported. This approach expands the range of users to include not only internal staff but also third-parties and even consumers. Your entire business or emergency network can be deployed rapidly.

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As the original inventors of Tokenless® authentication, at SecurEnvoy we are continuing to design innovative solutions that take advantage of users’ personal devices. We can resolve issues such as SMS delays, no phone signal or synchronisation problems.

Find out how our customers are using 2FA and MFA:

Case Studies

Queensland Sugar

Case Studies

Save the Children’s Secures Work Placements

Case Studies

Northumbrian Water

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