Northumbrian Water has employees spread around the North East of England, Essex and Suffolk with partners and contractors located across the country and worldwide. Issuing and replacing hardware tokens was becoming a real management overhead. It was taking 2 to 3 days to issue or replace lost tokens to end-users. Anthony Smith, IT Security Manager at Northumbrian Water explains how SecurEnvoy soft tokens are giving users access to systems within a matter of minutes via their mobile phones. The new solution has reduced service desk tasks, enabled contact centre staff to work remotely at times when they cannot get in to the office, and has been well-received by users.