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  5. I Need Help With My Token for my SecurEnvoy Mobile App

I Need Help With My Token / Passcode

The SecurEnvoy authentication you are using is configured and controlled internally by your organisation. SecurEnvoy does not have access to your organisation’s systems, so we are unable to make any changes to the configuration for security reasons.

Below are tips to help you how to enrol a Soft Token in your SecurEnvoy Mobile app and in the PC Soft Token.

Otherwise, if you need help, please contact your internal IT support.

How to Enrol a Soft Token? 

  1. Navigate to the Sign-In page of your company’s Access Management Platform. The link and credentials can be found in your company’s enrolment email.
  2. Login with your credentials.

    Login with credentials

  3. Open your SecurEnvoy Mobile App and click on the Plus (+) button in the bottom right corner.

    Step 3

  4. Choose either “Scan QR Code” or “Manual”. Only choose manual if you are unable to scan a QR code with your phone camera.

    Step 4

  5. Press the “Scan the QR Code”-button.

  6. Scan the QR Code with your phone’s camera.

    Step 6

  7. Press the “Save” button.

    Step 7

  8. You have now successfully enrolled your Mobile Soft Token.

    Step 8

How to Enrol a PC Soft Token?

  1. Download the PC Soft Token: add link
  2. Open the PC Soft Token application & navigate to “Settings.”

     

  3. Set your Tenant name and press the “Update” button. If you are unsure of your tenant name, please message your IT department.



  4. Register your Account by pressing the Plus (+) button within the PC Soft Token.

  5. Enter Username & Password.


  6. If your credentials are valid, the PC Soft Token will be registered successfully.



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