About the Company

SecurEnvoy’s customer, a UK specialist bank, provides a wide range of deposit accounts for individuals, businesses and charities, and secured funding facilities for individuals and businesses, including housebuilders, homebuyers, real estate investors and SMEs. With 70+ years of operations, the bank prides itself on its relationships with its clients and partners and its ability to offer them tailored solutions. For a specialist bank with a diverse customer base and complex lending activity, multi-factor authentication (MFA) is both a growth enabler and a core risk control. The bank’s priorities for an MFA solution are operational resilience, customer trust, and scalability.

The challenge

Our customer has already trusted SecurEnvoy for a number of years to provide MFA solutions for its corporate functions, with licenses that supported remote workers and contractors to be able to log on securely. With the launch of its online portal for corporate and consumer customers, the bank wanted to extend its MFA offering to this group. Customer trust is a high priority and the bank
wanted to be able to give its customers the confidence to operate on its digital platforms without the risk of account takeover, fraud, or financial loss. Expanding from a few hundred corporate licenses to offering MFA to tens of thousands of customers required a flexible pricing model that scales as the customer base expands.

Solution

SecurEnvoy was already a trusted partner on the corporate side of the bank’s operations, having helped them reduce risk for staff and contractors for several years. Therefore, SecurEnvoy was the obvious partner to help them scale their MFA offering to their entire customer base. SecurEnvoy partnered with the bank to develop a custom integration for their customer MFA solution that provided in house, on-premise deployment and connects directly to their core banking system. This custom integration enabled stronger control, faster change, and lower long-term risk, without forcing them to reshape their operating model around a vendor’s constraints. SecurEnvoy offered a highly flexible and scalable pricing model that can adapt to the bank’s ongoing expansion.

Result

No matter how customers log in, MFA adds a second, independent check that reduces reliance on device security alone, driving customer trust and expansion. “SecurEnvoy was the clear choice for us, due to their ability to deliver a custom solution tailored to our specific needs and the needs of our customers. SecurEnvoy is a UK based company that provides ongoing local support with
professionals who understand our business. SecurEnvoy had the right technical requirements and commercial approach that enabled us to easily scale our roll out of MFA to customers.”