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LAW FIRM MAKES A CASE FOR MULTI-FACTOR AUTHENTICATION WITH SECURENVOYMacfarlanes were unhappy with their current two-factor authentication solution. High degrees of administration overhead and cost associated with replacing expired, lost and broken tokens; dealing with users who had forgotten their PIN or needed their token re-synchronising and the difficulty of managing users in two databases (Active Directory and the token system) caused them to seek an alternative solution.