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Software EULA

  1. Grant and scope of licence
  2. Restrictions
  3. Intellectual property rights
  4. Limited warranty
  5. Limitation of liability
  6. Termination
  7. Communications between us
  8. Events outside our control
  9. How we may use your personal information
  10. Other important terms


This licence agreement (Licence) is a legal agreement between you (Licensee or you) and SecurEnvoy of 22 Great James Street, London, England WC1N 3ES (Licensor, us or we) for all our computer software, any data supplied with the software and any associated media (Software), and all associated printed materials and online or electronic documentation (Documentation):

We license use of the Software and Documents to you on the basis of this Licence. We do not sell the Software or Documents to you. We remain the owners of the Software and Documents at all times.

Capitalised words and phrases used in this Licence are subject to the definitions attached

You should print a copy of this Licence for future reference.


1.1  In consideration of payment by you of the agreed licence fee and you agreeing to abide by the terms of this Licence, we grant to you a non-exclusive, non-transferable licence to use the Software and the Documents, and limited strictly to the number of individual user accounts or endpoints purchased by you and approved by us for Activation. You acknowledge our right to take such enforcement action as we deem necessary in the event of any non-payment by you in addition to or in subrogation of any action which may be taken by the relevant SecurEnvoy Accredited Partner through which you purchase the Software.

1.2  You may:

(a)  download, install and use the Software for your internal business purposes only:

(b)  provided you comply with the provisions in Condition 4, only make enough copies of the Software for back-up purposes only; and

(c)  receive and use any free supplementary software code or update of the Software incorporating “patches” and corrections of errors as may be provided by us from time to time; and

(d)  use any Documents in support of the use permitted under Condition 1.2 and only make enough copies of the Documents as are reasonably necessary for its lawful use.



2.1  We will provide Support Services for the Software in accordance with the terms of the Support Agreement, if any, entered into between you and us.



3.1  Whilst you have a valid current Software subscription, you shall be entitled to any Updates that we issue in relation to the Software from time to time at no additional cost.

4. Restrictions

4.1  Except as expressly set out in this Licence or as permitted by any local law, you undertake:

(a)  not to copy the Software or Documents except where such copying is incidental to normal use of the Software, or where it is necessary for the purpose of back-up or operational security;

(b)  not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify (in whole or in part) the Software or Documents, although you may translate the Documentation into a logical language where you are established with our prior written consent, provided you take responsibility and hold us harmless in respect of the accuracy of the translation;

(c)  not to make alterations to, or modifications of, the whole or any part of the Software, nor permit the Software or any part of it to be combined with, or become incorporated in, any other non-approved programs, applications or hardware;

(d)  not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Software nor attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Software with another software program, and provided that the information obtained by you during such activities:

(i)  is used only for the purpose of achieving inter-operability of the Software with another software program; and

(ii)  is not unnecessarily disclosed or communicated without our prior written consent to any third party; and

(iii)  is not used to create any software which is substantially similar to the Software;

(e)  to keep all copies of the Software secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Software;

(f)  to supervise and control use of the Software and ensure that the Software is used by your employees in accordance with the terms of this Licence;

(g)  to include our copyright notice on all entire and partial copies you make of the Software on any medium;

(h)  not to provide or otherwise make available the Software in whole or in part (including but not limited to program listings, object and source program listings, object code and source code), in any form to any person other than your employees without prior written consent from us; and

(i)  to comply with all applicable technology control or export laws and regulations.


5.1  You acknowledge that all intellectual property rights in the Software and the Documents anywhere in the world belong to us, that rights in the Software are licensed (not sold) to you, and that you have no rights in, or to, the Software or the Documents other than the right to use them in accordance with the terms of this Licence.

5.2  You acknowledge that you have no right to have access to the Software in source code form or in unlocked coding.

5.3  The integrity of the Software is protected by technical protection measures (TPM) so that the intellectual property including copyright in our Software is not misappropriated. You must not attempt in any way to remove or circumvent any such TPM, nor to apply, manufacturer for sale, hire, import, distribute, sell, nor let, offer, advertise or expose for sale or hire, nor have in your possession for private or commercial purposes, any means whose sole intended purpose is to facilitate the unauthorised removal or circumvention of such TPM.

5.4  If we have reason to believe that a third party claim may be brought by any third party alleging that the Software infringes any Intellectual Property Rights of a third party (an IPR Claim), we may at our sole option and expense and the Licensee shall permit the Licensor to:

  • modify or replace the Software to avoid infringement or alleged infringement , or
  • terminate this Licence and refund, pro-rata, any prepaid license fees paid by you and unused at the date of such termination.

5.5  Subject to Condition 7.5, the provisions of this Condition 5.5 set out your sole and exclusive remedy (however arising, including in contract, tort, negligence or otherwise) for any IPR Claim.


6.1  We warrant that:

(a)  the Software will, when properly used and on an operating system for which it was designed, perform substantially in accordance with the functions described in the Documents; and

(b)  that the Documents correctly describe the operation of the Software in all material respects,

for a period of 90 days from the date of your installation of the Software (Warranty Period).

6.2  If, within the Warranty Period, you notify us in writing of any defect or fault in the Software as a result of which it fails to perform substantially in accordance with the Documents, we will, at our sole option, either repair or replace the Software, provided that you make available all the information that may be necessary to help us to remedy the defect or fault, including sufficient information to enable us to recreate the defect or fault.

6.3  The warranty does not apply:

(a)  if the defect or fault in the Software results from you having altered or modified the Software;

(b)  if the defect or fault in the Software results from you having used the Software in breach of the terms of this Licence;

(c)  the Software is not being used at all times properly and in accordance with instructions for use and in accordance with the purpose for which it is intended;

(d) Software is used with other software or on equipment with which it is incompatible;

(e) failure to install any Update or Upgrade recommended and made available by us; and

(f) failure to notify us within the Warranty Period of any defect or fault.


7.1  You acknowledge that the Software has not been developed to meet your individual requirements, including any particular cybersecurity requirements you might be subject to under law or otherwise, and that it is therefore your responsibility to ensure that the facilities and functions of the Software as described in the Documents meet your requirements.

7.2  We only supply the Software and Documents for internal use by your business, and you agree not to use the Software or Documents for any re-sale purposes.

7.3  We shall not in any circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Licence for:

(a)  loss of profits, sales, business, or revenue;

(b)  business interruption;

(c)  loss of anticipated savings;

(d)  wasted expenditure;

(e)  loss or corruption of data or information;

(f)  loss of business opportunity, goodwill or reputation;

(g)  loss of goodwill or reputation

(h)  loss of operation time

where any of the losses set out in Condition 7.3(a) to Condition 7.3(h) are direct or indirect; or

(g)  any special, indirect or consequential loss, damage, charges or expenses.

7.4  Other than the losses set out in Condition 7.3 (for which we are not liable), our maximum aggregate liability under or in connection with this Licence whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to 100% of the Licence Fee. This maximum cap does not apply to Condition 7.5.


7.5  Nothing in this Licence shall limit or exclude our liability for:

(a)  death or personal injury resulting from our negligence;

(b)  fraud or fraudulent misrepresentation;

(c)  any other liability that cannot be excluded or limited by English law.


7.6  All dates supplied by us for the delivery of the Software are approximate. We shall not be liable for any loss or damage arising from any delay in delivery beyond such approximate dates under any circumstances.  

7.7   All references to “us” in this Condition 7 shall for the purposes of this Condition only, be treated as including all employees, subcontractors and suppliers of SecurEnvoy and its Affiliates, all of whom shall have the benefit of the exclusions and limitations of liability set out in this Condition, in accordance with Conditions 7.3 and 7.4.

7.8  This Licence sets out the full extent of our obligations and liabilities in respect of the supply of the Software and Documents. Except as expressly stated in this Licence, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any condition, warranty, representation or other term concerning the supply of the Software and Documents which might otherwise be implied into, or incorporated in, this Licence whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.

8. Termination

8.1  We may terminate this Licence immediately by written notice to you if you commit a material or persistent breach of this Licence which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so.

8.2  On termination for any reason:

(a)  all rights granted to you under this Licence shall cease;

(b)  you must immediately cease all activities authorised by this Licence; and

(c)  you must immediately and permanently delete or remove the Software from all computer equipment in your possession, and immediately destroy or return to us (at our option) all copies of the Software and Documents then in your possession, custody or control and, in the case of destruction, certify to us that you have done so.

8.3  Termination or expiry of this Licence, shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of this Licence which existed at or before the date of termination or expiry.

9. Export

9.1  You will comply with all applicable laws, rules and regulations governing the export of goods and information, including the laws of the countries where the materials were created. In particular, you will not export or re-export, the Software, Documentation or related information, directly or indirectly, separately or as part of a system, to any country requiring an export licence or other approval without first obtaining such a licence or approval.

10. Step-in Rights

10.1   In the event of termination (for whatever reason) or expiry of our contract with the Accredited Partner through whom you may have originally licensed the use of the Software, we reserve the right, by written notice to you, to step-in to your contract with that Accredited Partner, In such event, that agreement will continue in full force and effect as if it has been entered into between us and you.

10.2  As from the date of such notice to exercise our step-in rights, any payments due from you to the Accredited Partner, will become payable to us directly. Payments made to us for the full amount which would otherwise have been due to the relevant partner, will satisfy your payment obligations for the purposes of Condition 1.1. However, if you continue to make payments to the Accredited Partner after the date of our notice, those payments will not satisfy your payment obligations to us.

10.3  If we do not receive the payments due to us, we reserve the right to suspend or cancel the licence until such payments are made in full.

11. Communications between us

11.1  We may update the terms of this Licence at any time on notice to you in accordance with this Condition 11. Your continued use of the Software and Documents following the deemed receipt and service of the notice under Condition 11.3 shall constitute your acceptance to the terms of this Licence, as varied. If you do not wish to accept the terms of the Licence (as varied) you must immediately stop using and accessing the Software and Document on the deemed receipt and service of the notice.

11.2  If we have to contact you, we will do so by email or by pre-paid post to the address you provided in accordance with your order for the Software.

11.3  Note that any notice:

(a)  given by us to you will be deemed received and properly served 24 hours after it is first posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter; and

(b)  given by you to us will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter.

11.4  In proving the service of any notice, it will be sufficient to prove, in the case of posting on our website, that the website was generally accessible to the public for a period of 24 hours after the first posting of the notice; in the case of a letter, that such letter was properly addressed, stamped and placed in the post to the address of the recipient given for these purposes; and, in the case of an email, that such email was sent to the email address of the recipient given for these purposes.

12. Events outside our control

12.1  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Licence that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Condition 12.2.

12.2  An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation failure of public or private telecommunications networks.

12.3  If an Event Outside Our Control takes place that affects the performance of our obligations under this Licence:

(a)  our obligations under this Licence will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control; and

(b)  we will use our reasonable endeavours to find a solution by which our obligations under this Licence may be performed despite the Event Outside Our Control.

13. How we may use your personal information

13.1  Under data protection legislation, we are required to provide you with certain information about who we are, how we process the personal data of those individuals who use the Software and the Documents and for what purposes and those individuals’ rights in relation to their personal data and how to exercise them. This information is provided in and it is important that you read that information.

14. Other important terms

14.1  We may transfer our rights and obligations under this Licence to another organisation, but this will not affect your rights or our obligations under this Licence.

14.2  You may only transfer your rights or your obligations under this Licence to another person if we agree in writing.

14.3  This Licence and any document expressly referred to in it constitutes the entire agreement between us and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings between us, whether written or oral, relating to its subject matter.

14.4  You acknowledge that in entering into this Licence you do not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Licence or any document expressly referred to in it.

14.5  You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Licence or any document expressly referred to in it.

14.6  A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

14.7  A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

14.8  Each of the conditions of this Licence operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

14.9  This Licence, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both irrevocably agree to the exclusive jurisdiction of the courts of England and Wales.



„Access Codes“

the codes provided by SecurEnvoy to enable Activation.

„Activation“ and „Activate“

the lawful activation of the Software by means of a Licence Keys by an authorised Customer.

“Accredited Partner”

means either the distributor or Reseller authorised by SecurEnvoy to sell the Products.


includes in relation to each party, each and any subsidiary or holding company of that party and each and any subsidiary of a holding company of that party or any business entity from time to time controlling, controlled by or under common control with either party.

“Business Day”

means a day other than a Saturday, Sunday or bank or public holiday in England.

Confidential Information

means all information (whether in oral, written or electronic form) relating to a party’s business which may reasonably be considered to be confidential in nature including information relating to that party’s technology, business, management, Know-how, Intellectual Property Rights, assets, finances, strategy, products and customers.

„Data Protection Legislation“

means all applicable Laws and regulations relating to the processing of Personal Data and privacy including the GDPR, Data Protection Act 2018, the Electronic Communications Regulations 2003 and any laws which implement any such laws and any laws that replace, extend, re-enact, consolidate or amend any of the foregoing;

„Documentation „

all printed materials and online or electronic documentation provided by SecurEnvoy and relating to the Software.


means a verifiable failure of the Products to materially conform with the description of the Products.


the Licence Fees and all other fees or payments, reimbursable expenses, payable to SecurEnvoy pursuant to this Agreement for the provision of Products and Services.

“Intellectual Property Rights”

means copyright, patents, rights in inventions, rights in Confidential Information, Know-how, trade secrets, trade marks, service marks, trade names, design rights, rights in get-up, database rights, rights in data, semi-conductor chip topography rights, utility models, domain names, rights in computer software and all similar rights of whatever nature and in each case; (i) whether registered or not; (ii) including any applications to protect or register such rights; (iii) including all renewals and extensions of such rights or applications; (iv) whether vested, contingent or future; and wherever existing;


means inventions, discoveries, improvements, processes, formulae, techniques, specifications, technical information, methods, tests, reports, component lists, manuals, instructions, drawing and information relating to customers and supplier (whether written or in any other form and whether confidential or not).

„Licence Key(s)“

the activation code(s) ordered and supplied pursuant to this Agreement to enable Customers to download and Activate the Software.

„Licence Term”

the period starting on the date the Licence Keys issued under this Agreement are made available by SecurEnvoy for the purpose of Software Activation or are otherwise delivered to the Accredited Partner by SecurEnvoy and continuing to the expiry of the license term but subject to earlier termination in accordance with the End User Agreement.


a reseller of the Software accredited by SecurEnvoy at whatever level appointed by the distributor or SecurEnvoy.

“Support Services“

the provision of all support and maintenance services in respect of the Software provided by either SecurEnvoy or its Accredited Partner or both.

„SecurEnvoy Marks“

means SecurEnvoy’s trademarks and trade names, service marks, service names an domain names and such other proprietary marks, words or     symbols SecurEnvoy own and consent via the SecurEnvoy Portal for use.


means a software maintenance update, patch or bug-fix which does not constitute an Upgrade or a new Version.

„us“ or „we“ or „our“

SecurEnvoy Ltd, Belvedere House, Basing View, Basingstoke, Hampshire, RG21 4HG

T: 44 (0) 845 260 0010


the SecurEnvoy website at as updated or re-launched from time to time and including all available online content.

„you“ or „your“

the entity named in this Agreement